Ask Us Anything

What is the reutrn Policy?

What Information Do We Collect And How We Use It?

Sharing Your Personal Information?

Can I Return An Item For An Exchange Instead Of A Refund?

What Is Your US Returns Policy?

Policy Changes

Qot Questions?

1309 Coffeen Avenue STE 10940

Sheridan, Wyoming 82801              

[email protected]

 

Berlin, Buschallee, Germany

(322) 512 08 15

Return Policy

At Pinata, we are committed to providing you with high-quality clothing, home decor, and accessories. We want you to be completely satisfied with your purchase. Please review our return policy carefully.

  1. Returns for Damaged Products:

We understand that sometimes, despite our best efforts, products may arrive damaged. If you receive a damaged item, please notify us within the first 15 days from the date of delivery. To report a damaged product, please contact our customer support team at [email protected] or through our dedicated Contact Us Page.

Upon receiving your report, we will assess the issue and provide you with instructions on how to proceed. In most cases, we will offer a replacement for the damaged item or a refund, depending on your preference and product availability. We may require you to provide photographic evidence of the damage for our records.

  1. Returns for Incorrect Size or Color:

We kindly ask our customers to carefully review their orders before completing the purchase. At this time, we do not offer returns or refunds for orders with sizing or color selection errors made by the customer. To ensure you select the correct size and color, please refer to our sizing guides and product images provided on our website.

  1. Return Process:

To initiate a return for a damaged product, please follow these steps:

  • Contact our customer support team within the first 15 days from the date of delivery.
  • Provide your order number and details of the damaged item.
  • Our customer support team will guide you through the return process, which may include providing photos or other necessary information.
  1. Refunds and Replacements:

If your return is approved for a damaged product, you may choose between a refund or a replacement, subject to product availability. Refunds will be processed using the original payment method, and replacements will be shipped to you promptly.

  1. Return Shipping:

For returns of damaged products, we will provide you with a prepaid shipping label to cover the return shipping costs. Please ensure that the item is securely packaged to prevent further damage during transit.

  1. Return Eligibility:

To be eligible for a return, the following conditions must be met:

The product must have been reported as damaged within 15  days of delivery.

The item must be in its original condition, with all tags, labels, and packaging intact.

  1. Exceptions:

Please note that certain products, such as personalized or custom-made items, may not be eligible for returns or refunds unless they are defective or damaged upon arrival. Any exceptions to our return policy will be clearly stated on the product page.

At Pinata, we value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is a pleasant one.

Data Collection and Protection

At Pinata, we take your privacy and the security of your personal information seriously. This section outlines our data collection practices, how we protect your data, and the purposes for which we may use your information.

  1. Information We Collect:

When you use our website or make a purchase, we may collect certain information, including but not limited to:

Personal Information: This may include your name, shipping address, billing address, email address, and phone number.

Payment Information: We may collect payment details such as credit card information or other payment methods you use to complete transactions.

Order Information: Details of products you purchase, order history, and transaction records.

Communication Data: Records of your interactions with our customer support team, including emails, chat logs, and phone call records.

Website Usage Data: Information about how you use our website, including your browsing activity, IP address, device information, and cookies (please refer to our Cookies Policy for more details).

 

  1. Use of Your Information:

We use the information we collect for various purposes, including:

Processing and fulfilling your orders and providing customer support.

Communicating with you about your orders, promotions, and updates.

Customizing and improving your shopping experience on our website.

Monitoring and enhancing the security and performance of our website.

Complying with legal and regulatory requirements.

 

  1. Data Protection and Security:

We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption, regular security assessments, and restricted access to your data within our organization.

 

  1. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymize it.

 

  1. Sharing Your Information:

We may share your personal information with trusted third parties, such as shipping carriers and payment processors, to fulfill your orders and provide you with our services. We do not sell or rent your personal information to third parties for marketing purposes.

 

  1. Your Rights:

You have the right to access, correct, or delete your personal information. You can also request to restrict the processing of your data and object to certain types of processing. To exercise these rights or inquire about your data, please contact our support team at [email protected].

 

  1. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about your preferences. For more details, please refer to our Cookies Policy.

 

  1. Changes to this Policy:

We may update this Data Collection and Protection Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant updates by email or by posting a prominent notice on our website.

By using our website and services, you consent to the practices described in this policy. If you have any questions or concerns about our data collection and protection practices, please contact us at [email protected]. Your privacy matters to us, and we are committed to ensuring the security and confidentiality of your information while providing you with an exceptional shopping experience at Pinata.

Sharing Your Personal Information?

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Can I Return An Item For An Exchange Instead Of A Refund?

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What Is Your US Returns Policy?

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Policy Changes

At Pinata, we are committed to providing you with transparency and clarity regarding our policies. This section outlines our policy change procedure, highlighting our ability to update our policies at any time.

  1. Policy Updates:

We may, from time to time, make changes to our policies, including but not limited to our Return Policy, Data Collection and Protection Policy, and any other policy that governs our interactions with you. These updates may be made for various reasons, such as legal compliance, industry standards, or to better serve your needs.

  1. Notification of Changes:

When we make significant updates to our policies that may affect your rights or how we handle your data, we will notify you in a prominent manner. This notification may include but is not limited to:

  • Sending an email to the address associated with your account.
  • Posting a notice on our website or within your account dashboard.
  • Providing a summary of the changes and their effective date.
  1. Review and Acceptance:

We encourage you to regularly review our policies to stay informed about any changes. By continuing to use our services after the effective date of any policy updates, you are indicating your acceptance of those changes. If you do not agree with the changes, you may choose to discontinue using our services.

  1. Contact Us:

If you have questions or concerns about any policy changes or require further clarification, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that you fully understand our policies and how they impact your relationship with Pinata.

We appreciate your trust and value your business. Rest assured that any updates to our policies are made with the goal of enhancing your experience and ensuring that we continue to meet the highest standards of service and compliance. Thank you for choosing Pinata for your shopping needs.